Should you experience a problem at the property which needs resolving please contact us on 0114 327 2020 or email [email protected] When calling and emailing please advise what the issue is and at which property and if possible email or text any images. We will then arrange a tradesmen to come and resolve the issue. Access to the property will be required so please advise if there are anytimes where you will be unavailable from. Please do not instruct anyone to repair anything without prior written consent as any invoices presented to us will not be paid by us or the landlord.
If at any point it is found that neglect or malicious/accidental damage was the root cause you would be charged for the repair.
If the repair is an emergency (Heating stops working, Leaks, Fire, Ceiling Collapse or anything you deem dangerous) and it is out of our opening hours please either email us on [email protected] or call/text on 07378 353 564. Please do not call this number during our opening hours or if the repair is non-urgent.