Letting Agents Sheffield & Property Management In Sheffield

0114 327 2020

[email protected]

Tenant – FAQ’s

The following information is to give tenants further information of what is required from start to finish to take a property from iLet4You. Should you have any questions which are not listed please contact us on 0114 327 2020.

We reference all prospective tenants (including anyone named on the tenancy agreement and any guarantors) The following checks are completed on all applications:

  • Credit check undertaken by a credit reference agency
  • Landlord Reference (If Applicable)
  • Employers Reference (If Applicable)
  • Proof of ID and address (Photographic government issued ID such as passport along with any official documents issued to your current address I.E. Council tax bill/demand dated within last 12 months)
  • Proof of Income (Wageslips, entitlement to state/local benefits and occasionally 3 months bank statements)

No fees are charged for referencing.

*An adult for the purposes of the checks is any person over the age of 18 who would be a prospective tenant or guarantor. 

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A deposit/bond will be payable prior to the tenancy being signed and in most instances rent in advance is also required. All deposits are currently registered with the Deposit Protection Scheme (Insured Scheme) and we hold Client Money Protection for this. If we are working on a tenant find/Let Only the deposit would be given to the Landlord and at this stage the landlord is responsible for protecting the deposit in a government approved scheme.

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The following are all accepted payment methods: Cash, Bank Transfer, Faster Payment, BACS and Standing Orders. We do not accept cheques or postal orders. Please note we do not facilitate chip and pin payments.

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Providing the referencing has been completed and the deposit and rent in advance has been paid, you would not need to pay anything else. Unlike other letting agents we do not charge any check in fees, checkout fees, administrations fees or inventory fees.

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On the day you move in we will carry out a written inventory and take pictures of the condition of the property. You can request for us to take additional photos and are welcome to take your own. Images of meter readings will also be taken and on occasion a video inventory may take place.

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If it is a fully managed property we will on checking in  inform the local council, gas & electric suppliers and water suppliers of your moving in date along with any meter reads and your details. If the property is a tenant find/let only this can either be done by yourself or the landlord.

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Your tenancy agreement is a legally biding document and it will state which date your rent should be paid. Should this land on a weekend or bank holiday the payment must be made the immediate working day after. You can pay your rent at our office, counter credit, BACS, Faster Payment or Standing Order. If for any reason a payment will not be made on time please contact us to advise accordingly.

Failure to pay rent could lead to your file being passed to a debt collection agency and result in further court action being taken. Any missed/late payments are reported to credit reference agencies and could make obtaining credit difficult.

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Should you experience a problem at the property which needs resolving please contact us on 0114 327 2020 or email [email protected] When calling and emailing please advise what the issue is and at which property and if possible email or text any images. We will then arrange a tradesmen to come and resolve the issue. Access to the property will be required so please advise if there are anytimes where you will be unavailable from.  Please do not instruct anyone to repair anything without prior written consent as any invoices presented to us will not be paid by us or the landlord.

If at any point it is found that neglect or malicious/accidental damage was the root cause you would be charged for the repair.

If the repair is an emergency (Heating stops working, Leaks, Fire, Ceiling Collapse or anything you deem dangerous) and it is out of our opening hours please either email us on [email protected] or call/text on 07378 353 564. Please do not call this number during our opening hours or if the repair is non-urgent.

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You may carry out repairs providing you have the relevant experience to do so and it can be done to a high standard. You are responsible for repairing anything you have damaged either by yourself or by using one of our tradesmen. In addition you are responsible for the maintenance of the property therefore things such as: Unblocking Sinks/Toilets, Bleeding Radiators, Changing Light bulbs, Maintaining Gardens and drains/gutters are your responsibility. In addition keeping the property free from vermin, flees and pests is your responsibility.

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With written consent from us you may make changes to your property such as painting, decorating etc. To request consent please email us on [email protected] stating what you are wishing to change and confirmation that any works carried out will be to a high standard. There may be occasions where we are unable to grant your requests.

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During the contract period you would be unable to give notice to leave the property until one month prior to the fixed period ending. The notice must be given in writing either at our office or emailing us. If you email us your notice you must contact us at the same time to confirm we have received this. We usually advise tenants to give notice on the day rent is due as doing so part way through a month would still incur an additional months rent and we do not pro-rata for this.

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Once your notice has been received we will arrange a Convenient time to conduct the checkout inventory. We will check the house against the original inventory and make notes in regards to the condition and anything adverse. At the checkout you would be required to give any keys for the property back to us. On completion of this we aim to advise how much deposit is to be returned within 2 working days after any deductions and pay the deposit value to you within 7-14 working days. Should a dispute arise you can use the adjudication service the deposit scheme provide to dispute this. No funds would be released until an outcome has been reached by them.

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